Shipping
Fast, tracked shipping throughout New Zealand and beyond.
We're committed to getting your custom order to you as quickly and safely as possible. Every order is carefully produced before being packed and dispatched from our studio. Once your order has been completed, it's shipped using trusted courier services with tracking provided so you can follow its journey.
Please note that production time and shipping time are separate. Estimated production times are listed on individual product pages, while the delivery estimates below apply once your order has been dispatched.
Shipping Time
Once your order has been completed and dispatched, estimated delivery times are:
Standard Delivery (New Zealand): 2–5 business days
Rural Delivery: Please allow an additional 1–2 business days.
International shipping is also available. Delivery times and pricing vary depending on the destination, so please contact us for a personalised shipping quote before placing your order.
Tracking
As soon as your order leaves our studio, we'll send you a shipping confirmation email containing your tracking number. You can use this to monitor your parcel's progress and receive delivery updates from the courier.
Shipping Costs
Shipping costs are calculated automatically during checkout or included within your personalised quote where applicable. Shipping charges are separate from product pricing unless otherwise stated.
| Parcel Size | Urban | Rural |
|---|---|---|
| Small | $7.00 | $15.00 |
| Medium | $9.00 | $17.00 |
| Large | $12.00 | $19.00 |
| XLarge | $20.00 | $28.00 |
Delays
While we always aim to dispatch orders on time, occasional delays can occur that are outside our control. These may include:
- High seasonal demand (such as Christmas and public holidays)
- Supplier delays affecting product availability
- Courier network disruptions
- Severe weather or other unforeseen events
If your order is likely to be delayed, we'll keep you informed and provide updates whenever possible.
Need Your Order by a Certain Date?
If your order is for a special event, sports tournament, business promotion, school function, or another important occasion, we recommend placing your order as early as possible.
If you have a required delivery date, please let us know before ordering. We'll always do our best to recommend the most suitable production and shipping option for your timeframe.
Do you ship throughout New Zealand?
Yes! We ship nationwide, delivering to residential, rural, and business addresses across New Zealand. Whether you're ordering a single personalised item or a large bulk order, we'll ensure your products are carefully packed and sent using a trusted courier service.
Can I collect my order instead of having it shipped?
Absolutely. If you're based in or around Ashburton, you're welcome to collect your order from our studio. Simply enter the code PICKUP during checkout to remove the shipping charge, then email us after placing your order to arrange a convenient collection time.
Do you offer international shipping?
Yes, we can ship internationally. Shipping costs and delivery timeframes vary depending on the destination, so please get in touch before placing your order. We'll be happy to provide a personalised shipping quote and discuss the best delivery option for your location.
What if my parcel is delayed?
Once your order has been dispatched, delivery is handled by our courier partners. While most parcels arrive within the estimated delivery timeframe, occasional delays can happen due to courier network demand, severe weather, or other unforeseen circumstances. If your parcel is taking longer than expected, check your tracking information first, and if you still need assistance, contact us and we'll do everything we can to help.